Cancellation Policy

1. Pre-Shipment Cancellation

Orders can be cancelled free of charge at any time before shipment dispatch. To cancel:

• Email future@ecologic.live with your Order ID.
• Or use the "Cancel Order" button in your account dashboard (if order status shows "Processing").

The full payment amount will be refunded to your original payment method within 3–5 business days.

2. Post-Shipment Cancellation

Once an order has been dispatched, it cannot be cancelled. However, you may:

• Refuse delivery: The package will be returned to us. A refund (minus return shipping costs) will be issued within 7–10 business days.
• Initiate a return: Follow our Refund & Return Policy within 7 days of delivery.

3. Subscription Cancellations

For recurring garbage bag subscriptions:

• Cancel anytime before the next billing cycle (at least 48 hours before your renewal date).
• No cancellation fee. Your current cycle remains active until its expiry date.
• Cancelled subscriptions can be reactivated at any time from your account dashboard.

4. B2B / Bulk Order Cancellations

Bulk orders (above ₹10,000) are subject to the following cancellation terms:

Timing	Fee
Within 24 hours of order	No fee — full refund
After 24 hours, before production	5% administrative fee
After production has started	Non-cancellable (store credit offered)

5. Contact

For all cancellation requests: future@ecologic.live

Response SLA: Within 24 hours on business days (Mon–Sat, 9 AM – 6 PM IST).